FAQ

Questions and answers.

Information is key to us

Maybe you have an question which has not yet been answered on our website. Check out our FAQ’s and see if an answer pops up. We have done our very best to provide answers to the most frequently asked questions we get, but remember you are always welcome to contact us. 

Frequently asked questions

Do you have offices all over the Nordics?

Yes, we do. Our headquarters are in Søborg, Copenhagen – Denmark. But we also have offices in Stockholm – Sweden, Olso – Norway and Vantaa – Finland. And then also an office in Israel, London and the US.

Can you help managing the inbound calls to our call center?

Sure we can. 

Who will reply if I send an email to info@tm-group.com?

Our sales representives will be the first one to see the email and if one of them is not the appropriate replier, they will forward it to the right employee. 

Do you provide 24/7 support to your customers?

Yes, we do. Our supporters in the trading devision are available 24/7. When you are a customer, you will get a direct hotline, you can call. 

Our company want to become a TM Group partner, who is the right employee to contact?

That is great! Send an email to info@tm-group.com and our staff will reach out to you. 

What does BPA stand for?

BPA stands for Business Process Automation, and is an automated process build into your business systems and software either to help a customer service agent or work as a self-service to the customer. It includes RPA, RDA and self-service for customers. Click here to learn more.

Why can't I find any prices on your solutions?

The prices on our solutions vary a lot and therefore we are not able to show any prices as it depends on the scope of the project.

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