Attended (RDA) and Unattended (RPA) Robotic Process Automation
The robots are here to stay and to help. Say farewell to monotonous and repetitive tasks, and experience a boost in employee satisfaction and customer experience like never before.
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Drive operational improvements, get all the mundane and repetitive work in your department or organization done fast and precisely. And/Or if you want to supercharge employee satisfaction and revitalize customer experience.
You found the right place!
We offer you two types of automation software, attended robotic process automation (RDA) and unattended robotic process automation (RPA).
Flowless accuracy & unmatched speed
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Maintain a compliant environment and gain insights from your communication data.
These software are characterized by their flexibility, speed, and precision. They can be implemented separately or combined, across the front office, back office, or shared services departments and are rapidly becoming the technology of choice for a wide range of industries wanting to advance their digital transformation.
Businesses that embrace this technology are experiencing a boom in productivity and precision for a very low initial investment. On top of that, these businesses are freeing up personal to focus on what they do best, instead of spending time on administrative work or data transfers.
We at TM Group are specialists in digital transformation, IT project implementation and we work with top providers of automation software, so you can be sure we will find the right solution to your business.
Experience new heights in productivity and precision
What is Robotic Process Automation?
RPA is a software technology that emulates human actions in a computer. Just Like humans, it understands what is on the screen, it can perform all sorts of tasks such as capturing data inputs, pre-filling data into forms, and transfer information back and forth from different systems. So, as long as a human defines the process and deploys the software, the robots will do it faster and more accurately than a human can do it.
This means that your RPA solution will always be just as good as the people defining the processes and deploying the software.
Attended Robotic Process Automation (RDA)
RDA works as a personal assistant to your employees. The software can help with a variety of tasks, such as real-time process optimization and summarizing data. When paired with cognitive technology, RDA is capable of understanding words and sentiment, and find the relevant data to help your employee with the task ahead. It will free your employees to get more done in less time and to focus on the customer experience instead.
Unattended Robotic Process Automation (RPA)
Different than RDA, this type of software works without any human intervention. This is a non-invasive technology that works on the back-end of your system/s, and it can be rapidly implemented to whatever technology already in use. It can streamline data transfer and workflows within departments or the whole organization and it will take all the tedious jobs from your back-office as long as it is defined and programmed into the RPA software. Your employees will love you for freeing them from all the mundane tasks.
RPA is a software technology that emulates human actions in a computer. Just Like humans, it understands what is on the screen, it can perform all sorts of tasks such as capturing data inputs, pre-filling data into forms, and transfer information back and forth from different systems. So, as long as a human defines the process and deploys the software, the robots will do it faster and more accurately than a human can do it.
This means that your RPA solution will always be just as good as the people defining the processes and deploying the software.
Automation software works regardless of the technology you have in place
Why is agent experience important?
Agent experience is crucial in a contact center environment, and automation plays a vital role in improving it. By freeing up agents’ time from mundane tasks, automation allows them to engage in more human-like interactions, where empathy, problem-solving, and personalization thrive. The combination of automation technologies and human expertise leads to enhanced customer experiences, as agents can provide tailored solutions and build meaningful connections. Embracing automation as a valuable ally, contact centers can unlock the true potential of their agents and deliver exceptional customer service.
Would you like to get one of our specialists to look into your processes and help you see the benefit of using automation tools?
Our team has several years of experience implementing RPA and RDA solutions. Our knowledge comes from a wide range of industries, such as Retail, Contact/Call Centers, Logistics, Healthcare, and Financial Services.
We know what it takes to make an implementation successful!
Free process discovery
Talk to an Expert
Emil Holmberg
Sales Director
Let our team of experts assist you with your company challenges. We can show you how modern technologies can help your company save on operational, compliance, and risk costs.
+45 30108772
