DORA: Your Guide to Compliance in the Nordics
DORA: Your guide to compliance in the Nordics Dora Compliance Share article The financial landscape is evolving rapidly, demanding both innovation and unwavering security. DORA, the Digital Operational Resilience Act, arrives as a cornerstone, establishing robust technical standards to fortify the sector’s cyber resilience. Implemented in January 2023 with a two-year window, DORA mandates financial […]
Evolving Customer Contact Strategies: A Deeper Dive into DeepDesk
In the previous article, we explored the dynamic world of customer contact strategies, examining generational preferences and the transformative impact of AI. Now, let’s take a deeper dive into Deep Desk and I will focus this article in answering some of the questions we received during one of our webinars.
Evolving Customer Contact Strategies: Navigating the Changing Tides
Evolving customer contact strategies: Navigating the changing tides Customer contact strategies Share article Hi, I’m Brian, a seasoned professional with over 15 years of experience in the fascinating realm of customer service. In this article, we’ll delve into the ever-changing landscape of customer contact strategies, exploring the intriguing impact of generational preferences, automation rates, privacy […]
Skab effektivitet i kontrolrummet
Skab effektivitet i kontrolrummet See our Solutions Talk to an Expert Control room Control room chairs Control room design Control room desks Control room furniture Video wall Share article Skab effektivitet i kontrolrummet med KVM-løsninger Mængden af data er steget enormt meget de seneste år. Det er især tydeligt at mærke i virksomheder, hvor der […]
Attended RPA forbedrer kundeoplevelsen
Attended RPA Forbedrer Kundeoplevelsen See our Solutions Talk to an Expert Automation Communication Compliance Communication Recording Contact Center Customer Center Deepdesk RDA &RPA UniCloud Workforce management (WFM) Share article Forbedr kundeoplevelsen i dit callcenter med attended RPA og RDA Nutidens forbrugere forventer en personlig, ubesværet og god kundeoplevelse, når de ringer til dit kundecenter – […]
Øg Medarbejdertilfredshed i Dit Kundecenter/Callcenter
Øg Medarbejdertilfredshed I Dit Kundecenter See our Solutions Talk to an Expert Automation Contact Center Customer Center Deepdesk RDA &RPA Workforce management (WFM) Share article Øg medarbejdertilfredsheden i dit kundecenter med workforce management Forbrugerne har ekstremt høje forventninger til deres kundeoplevelser og support. At levere den bedste support kræver medarbejdere, der er tilfredse og engagerede, […]
Ergonomiske Kontrolrumsmøbler Giver Fordele
Ergonomiske Kontrolrumsmøbler Giver Fordele See our Solutions Talk to an Expert Contact Center Control room Control room chairs Control room design Share article Ergonomiske kontrolrumsmøbler kan spare dig for både penge og frustration Det er i kontrolrummet, at sikkerhedsalarmerne lander, og de vigtige beslutninger tages. Ikke nok med det, så vokser kontrolrum konstant – med […]
Sådan Opbygger Du Et Kontrolrum
Sådan Opbygger Du Et Kontrolrum See our Solutions Talk to an Expert Contact Center Control room Control room chairs Control room design Control room desks Share article Sådan opbygger du et kontrolrum, der forbedrer arbejdsmiljøet og øger effektiviteten? Skal du opgradere et kontrolrum, der har set bedre dage? Bag enhver succesfuld operation ligger et pålideligt […]
Renova Miljö’s New Control Room
State-of-the-art Control Room For Renova Miljö (Waste management). Renova Miljö is the leading waste management company in western Sweden and it provides complete waste management solutions for business and cities. Tm Group and Weytec helped Renova modernize its control room with a stat-of-the-art KVM solution in a rather complex situation. Renova needed to run two […]
