Enhance Your Compliance with TM Group UniCloud’s Communication Recording

UniCloud’s Communication Recording captures, indexes, and archives all forms of communication, ensuring full compliance and providing a unified platform for remote work.

DORA: Your Guide to Compliance in the Nordics

DORA: Your guide to compliance in the Nordics Dora Compliance Share article The financial landscape is evolving rapidly, demanding both innovation and unwavering security. DORA, the Digital Operational Resilience Act, arrives as a cornerstone, establishing robust technical standards to fortify the sector’s cyber resilience. Implemented in January 2023 with a two-year window, DORA mandates financial […]

The Solution Your Communication Recording Needs: TM Group UniCloud

The solution your communication recording needs: TM Group UniCloud UniCloud Recording Share article Are you constantly chasing after compliance regulations and worrying about employees being compliant with their communication when working from home? A recent study, found that 39% of companies have difficulty meeting compliance requirements in communication recordings. That’s a pretty big number and […]

Evolving Customer Contact Strategies: A Deeper Dive into DeepDesk

In the previous article, we explored the dynamic world of customer contact strategies, examining generational preferences and the transformative impact of AI. Now, let’s take a deeper dive into Deep Desk and I will focus this article in answering some of the questions we received during one of our webinars.

Evolving Customer Contact Strategies: Navigating the Changing Tides

Evolving customer contact strategies: Navigating the changing tides Customer contact strategies Share article Hi, I’m Brian, a seasoned professional with over 15 years of experience in the fascinating realm of customer service. In this article, we’ll delve into the ever-changing landscape of customer contact strategies, exploring the intriguing impact of generational preferences, automation rates, privacy […]

Renova Miljö’s New Control Room

State-of-the-art Control Room For Renova Miljö (Waste management). Renova Miljö is the leading waste management company in western Sweden and it provides complete waste management solutions for business and cities. Tm Group and Weytec helped Renova modernize its control room with a stat-of-the-art KVM solution in a rather complex situation. Renova needed to run two […]