Contact & Call Center solutions
Automate the manual work, act smarter, respond faster,
and deliver better customer experiences with our contact & call center solutions.
Our products for contact & call center
Agent Assist - real-time chat & e-mail assistance (Deepdesk)
Our platform helps your agents type up to 50% faster with autocomplete and data-filling features, so they can handle more inquiries in less time. Enjoy improved customer satisfaction, increased agent productivity, and competitive advantage.
Enhance your customers’ experience and build lasting relationships. Try Deepdesk and work faster, smarter, and more efficiently.
Process Automation (RDA, RPA & IVR)
Free up your agents from time-consuming tasks and streamline your processes like never before and provide unparalleled support with RDA.
RPA is fully-automated with no requirements of human interaction, which automates large and routine tasks for the customer service agent.
Integrating self-service features like smart chatbots or IVR’s can transform your contact center operations, boosting efficiency and customer satisfaction.
Workforce Management (WFM)
WorkForce Management (WFM) is an application that lets you forecast, schedule, optimize, manage, and analyze you man-power at any given time. With AI-based WFM, you make sure you always have the right number af agents and sets of skills on-floor.
WFM is also fantastic for work-life balance for your employees.
Communication Recording
Contact Center Call Recording is a vital part of many contact and call centers in the world for many years. Call recording is being used for both quality management and for compliance purposes – often with the two overlapping and coherent.
A call recording software should record both the audio and the screen activity, to give the best picture of the interaction between the agent and the customer.
Voice Analytics and Transcription
Turn your unstructured conversations into actionable insights with great accuracy across the Nordic languages. Move from single language transcriptions to multilingual speech transcription within the same conversation.
Our products for contact & call center
Agent Assist - real-time chat & e-mail assistance (Deepdesk)
Process Automation (RDA, RPA & IVR)
Workforce Management (WFM)
Communication Recording
Voice Analytics and Transcription
Our partners
Ensure exceptional customer & agent experience
Omnichannel
Record & monitor voice, video, emails, chats, financial messaging, traders & orders.
Flexible deployment
Custom-tailored solution, in the cloud or on-prem, private or public.
Secure
Institutional grade data security, availability, confidentiality, processing integrity, and privacy.
Regulation driven
Technical development to meet the ever-changing regulations
Ensure exceptional customer & agent experience
Omnichannel
Record & monitor voice, video, emails, chats, financial messaging, traders & orders.
Flexible deployment
Custom-tailored solution, in the cloud or on-prem, private or public.
Secure
Institutional grade data security, availability, confidentiality, processing integrity, and privacy.
Regulation driven
Technical development to meet the ever-changing regulations
Talk to our expert about our contact & call center solutions
Emil Holmberg
Sales Director
Cotact our expert in contact & call center solutions and learn more about how we can help your call center.
Benefits and features
Agent Assist (Deepdesk)
» Cut up to 20% AHT when chatting
» Type up to 50% faster with personalized auto complete
» Autoflow allows the agents to save time on repetitive tasks
» Creating long-lasting relations directly from the website or social media
» Be able to handle more inquiries in less time
» Improve customer satisfaction and increase agent productivity
Process Automation
» Software that acts as an extended workforce and personal assistant
» Streamline processes
» Deflect up to 50% of inbound interactions with chatbots or IVR solutions
» More time for human interactions
» Increase efficiency and productivity
» Enhance customer experiences and loyalty
Workforce Management (WFM)
» An application for forecast, schedule, optimize, manage & analyze you man-power at any given time
» Identify performance gaps with omnichannel recording
» Ensure exceptional customer experiences with real-time coaching for agents
» Engage your customers with the right agent at the right time
» Accuracy AI-powered forecasts that anticipate demands
Communication Recording
» Recording for voice calls, text, screen, video and chat
» Supported, integrated, maintained by a team of experts and engineers
» Reduce investigative time
» Advanced and proactive search alerts
» Capture, monitor and analyze all interactions
» Detect and prevent potential regulatory breaches
Voice Analytics and Transcription
» Turn unstructured conversations into actionable insights
» A technology that comprehends multiple languages and jargons in the same sentence using AI to create an extract conversation summary
» Identifying non-compliant behaviors
» Real-time transcription
» Installing and managing by experts
Benefits and features
Agent Assist (Deepdesk)
» Cut up to 20% AHT when chatting
» Type up to 50% faster with personalized auto complete
» Autoflow allows the agents to save time on repetitive tasks
» Creating long-lasting relations directly from the website or social media
» Be able to handle more inquiries in less time
» Improve customer satisfaction and increase agent productivity
Process Automation
» Software that acts as an extended workforce and personal assistant
» Streamline processes
» Deflect up to 50% of inbound interactions with chatbots or IVR solutions
» More time for human interactions
» Increase efficiency and productivity
» Enhance customer experiences and loyalty
Workforce Management (WFM)
» An application for forecast, schedule, optimize, manage & analyze you man-power at any given time
» Identify performance gaps with omnichannel recording
» Ensure exceptional customer experiences with real-time coaching for agents
» Engage your customers with the right agent at the right time
» Accuracy AI-powered forecasts that anticipate demands
Communication Recording
» Recording for voice calls, text, screen, video and chat
» Supported, integrated, maintained by a team of experts and engineers
» Reduce investigative time
» Advanced and proactive search alerts
» Capture, monitor and analyze all interactions
» Detect and prevent potential regulatory breaches
Voice Analytics and Transcription
» Turn unstructured conversations into actionable insights
» A technology that comprehends multiple languages and jargons in the same sentence using AI to create an extract conversation summary
» Identifying non-compliant behaviors
» Real-time transcription
» Installing and managing by experts
Fill out the form if you have any questions or want to request a meeting
Unlock the potential of your team, turn insights into results, and streamline service delivery with our contact & call center solutions.
