{"id":79260,"date":"2023-10-02T13:43:00","date_gmt":"2023-10-02T13:43:00","guid":{"rendered":"https:\/\/tm-group.com\/okategoriserad\/evolving-customer-contact-strategies-navigating-the-changing-tides\/"},"modified":"2025-03-12T17:22:53","modified_gmt":"2025-03-12T17:22:53","slug":"evolving-customer-contact-strategies-navigating-the-changing-tides","status":"publish","type":"post","link":"https:\/\/tm-group.com\/sv\/contact-customer-center-sv\/evolving-customer-contact-strategies-navigating-the-changing-tides\/","title":{"rendered":"Evolving Customer Contact Strategies: Navigating the Changing Tides"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"79260\" class=\"elementor elementor-79260 elementor-69035\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-2eb8321 e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"24380\" data-id=\"2eb8321\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7a855e elementor-widget elementor-widget-spacer\" data-id=\"b7a855e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-23b6b705 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-eae-slider=\"15075\" data-id=\"23b6b705\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1751379a\" data-eae-slider=\"50223\" data-id=\"1751379a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-796023a1 elementor-widget elementor-widget-heading\" data-id=\"796023a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Evolving customer contact strategies: Navigating the changing tides<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-677879b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"73949\" data-id=\"677879b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-36845064\" data-eae-slider=\"65358\" data-id=\"36845064\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55d9ce0 elementor-widget elementor-widget-text-editor\" data-id=\"55d9ce0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customer contact strategies<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4b2763 elementor-align-center elementor-widget-tablet__width-initial elementor-widget elementor-widget-post-info\" data-id=\"b4b2763\" data-element_type=\"widget\" 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elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>oktober 2, 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-1a181422 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"82579\" data-id=\"1a181422\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5605fd93\" data-eae-slider=\"81332\" data-id=\"5605fd93\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59d463d1 elementor-widget elementor-widget-spacer\" data-id=\"59d463d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-181a9f0a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"42512\" data-id=\"181a9f0a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-b49a7a\" 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elementor-element-73d020f elementor-widget elementor-widget-theme-site-logo elementor-widget-image\" data-id=\"73d020f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-site-logo.default\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/tm-group.com\/sv\/\">\n\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1968\" height=\"190\" src=\"https:\/\/tm-group.com\/wp-content\/uploads\/2020\/03\/cropped-Tm_logo.jpg\" class=\"attachment-full size-full wp-image-67658\" alt=\"\" srcset=\"https:\/\/tm-group.com\/wp-content\/uploads\/2020\/03\/cropped-Tm_logo.jpg 1968w, https:\/\/tm-group.com\/wp-content\/uploads\/2020\/03\/cropped-Tm_logo-300x29.jpg 300w, https:\/\/tm-group.com\/wp-content\/uploads\/2020\/03\/cropped-Tm_logo-1024x99.jpg 1024w, https:\/\/tm-group.com\/wp-content\/uploads\/2020\/03\/cropped-Tm_logo-768x74.jpg 768w, https:\/\/tm-group.com\/wp-content\/uploads\/2020\/03\/cropped-Tm_logo-1536x148.jpg 1536w\" sizes=\"(max-width: 1968px) 100vw, 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elementor-widget elementor-widget-divider\" data-id=\"8afae6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-813e515 elementor-widget elementor-widget-post-info\" data-id=\"813e515\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-327c855\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-calendar\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M12 192h424c6.6 0 12 5.4 12 12v260c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V204c0-6.6 5.4-12 12-12zm436-44v-36c0-26.5-21.5-48-48-48h-48V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H160V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H48C21.5 64 0 85.5 0 112v36c0 6.6 5.4 12 12 12h424c6.6 0 12-5.4 12-12z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>oktober 2, 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-3db4283\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-tags\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.941 225.941L286.059 14.059A48 48 0 0 0 252.118 0H48C21.49 0 0 21.49 0 48v204.118a48 48 0 0 0 14.059 33.941l211.882 211.882c18.744 18.745 49.136 18.746 67.882 0l204.118-204.118c18.745-18.745 18.745-49.137 0-67.882zM112 160c-26.51 0-48-21.49-48-48s21.49-48 48-48 48 21.49 48 48-21.49 48-48 48zm513.941 133.823L421.823 497.941c-18.745 18.745-49.137 18.745-67.882 0l-.36-.36L527.64 323.522c16.999-16.999 26.36-39.6 26.36-63.64s-9.362-46.641-26.36-63.64L331.397 0h48.721a48 48 0 0 1 33.941 14.059l211.882 211.882c18.745 18.745 18.745 49.137 0 67.882z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Contact Center<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4821757 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4821757\" 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size-medium wp-image-71052\" alt=\"\" srcset=\"https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/Evolving-Customer-Contact-Strategies-Navigating-the-Changing-Tides-Cropped-2-300x112.webp 300w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/Evolving-Customer-Contact-Strategies-Navigating-the-Changing-Tides-Cropped-2-1024x381.webp 1024w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/Evolving-Customer-Contact-Strategies-Navigating-the-Changing-Tides-Cropped-2-768x286.webp 768w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/Evolving-Customer-Contact-Strategies-Navigating-the-Changing-Tides-Cropped-2-1536x571.webp 1536w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/Evolving-Customer-Contact-Strategies-Navigating-the-Changing-Tides-Cropped-2-2048x762.webp 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/tm-group.com\/sv\/contact-customer-center-sv\/evolving-customer-contact-strategies-navigating-the-changing-tides\/\" >\n\t\t\t\tEvolving Customer Contact Strategies: Navigating the Changing Tides\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t2 oktober 2023\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/tm-group.com\/sv\/contact-customer-center-sv\/evolving-customer-contact-strategies-navigating-the-changing-tides\/\" aria-label=\"L\u00e4s mer om Evolving Customer Contact Strategies: Navigating the Changing Tides\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-80846 post type-post status-publish format-standard has-post-thumbnail hentry category-compliance-sv category-tranding-floor\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/tm-group.com\/sv\/compliance-sv\/sa-kan-iddcompliance-bli-ett-starkt-verktyg-i-kampen-mot-bedragerier-for-forsakringsbolag\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/tm-group.com\/wp-content\/uploads\/2026\/01\/Article-cover-Transforming-IDD-Compliance-into-a-fraud\u2011fighting--300x169.png\" class=\"attachment-medium size-medium wp-image-80830\" alt=\"S\u00e5 kan IDD compliance bli ett starkt verktyg i kampen mot bedr\u00e4gerier f\u00f6r f\u00f6rs\u00e4kringsbolag\" srcset=\"https:\/\/tm-group.com\/wp-content\/uploads\/2026\/01\/Article-cover-Transforming-IDD-Compliance-into-a-fraud\u2011fighting--300x169.png 300w, https:\/\/tm-group.com\/wp-content\/uploads\/2026\/01\/Article-cover-Transforming-IDD-Compliance-into-a-fraud\u2011fighting--1024x577.png 1024w, https:\/\/tm-group.com\/wp-content\/uploads\/2026\/01\/Article-cover-Transforming-IDD-Compliance-into-a-fraud\u2011fighting--768x433.png 768w, https:\/\/tm-group.com\/wp-content\/uploads\/2026\/01\/Article-cover-Transforming-IDD-Compliance-into-a-fraud\u2011fighting--1536x865.png 1536w, https:\/\/tm-group.com\/wp-content\/uploads\/2026\/01\/Article-cover-Transforming-IDD-Compliance-into-a-fraud\u2011fighting-.png 1640w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/tm-group.com\/sv\/compliance-sv\/sa-kan-iddcompliance-bli-ett-starkt-verktyg-i-kampen-mot-bedragerier-for-forsakringsbolag\/\" >\n\t\t\t\tS\u00e5 kan IDD compliance bli ett starkt verktyg i kampen mot bedr\u00e4gerier f\u00f6r f\u00f6rs\u00e4kringsbolag\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t29 januari 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/tm-group.com\/sv\/compliance-sv\/sa-kan-iddcompliance-bli-ett-starkt-verktyg-i-kampen-mot-bedragerier-for-forsakringsbolag\/\" aria-label=\"L\u00e4s mer om S\u00e5 kan IDD compliance bli ett starkt verktyg i kampen mot bedr\u00e4gerier f\u00f6r f\u00f6rs\u00e4kringsbolag\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-79246 post type-post status-publish format-standard has-post-thumbnail hentry category-compliance-sv\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/tm-group.com\/sv\/compliance-sv\/dora-compliance-in-the-nordics\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"180\" src=\"https:\/\/tm-group.com\/wp-content\/uploads\/2024\/02\/Blue-and-White-Travel-to-Paris-Photo-Collage-1-300x180.png\" class=\"attachment-medium size-medium wp-image-75234\" alt=\"DORA act\" srcset=\"https:\/\/tm-group.com\/wp-content\/uploads\/2024\/02\/Blue-and-White-Travel-to-Paris-Photo-Collage-1-300x180.png 300w, https:\/\/tm-group.com\/wp-content\/uploads\/2024\/02\/Blue-and-White-Travel-to-Paris-Photo-Collage-1-1024x614.png 1024w, https:\/\/tm-group.com\/wp-content\/uploads\/2024\/02\/Blue-and-White-Travel-to-Paris-Photo-Collage-1-768x461.png 768w, https:\/\/tm-group.com\/wp-content\/uploads\/2024\/02\/Blue-and-White-Travel-to-Paris-Photo-Collage-1-1536x922.png 1536w, https:\/\/tm-group.com\/wp-content\/uploads\/2024\/02\/Blue-and-White-Travel-to-Paris-Photo-Collage-1.png 2000w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/tm-group.com\/sv\/compliance-sv\/dora-compliance-in-the-nordics\/\" >\n\t\t\t\tDORA: Your Guide to Compliance in the Nordics\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t13 februari 2024\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/tm-group.com\/sv\/compliance-sv\/dora-compliance-in-the-nordics\/\" aria-label=\"L\u00e4s mer om DORA: Your Guide to Compliance in the Nordics\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-27042a37\" data-eae-slider=\"70428\" data-id=\"27042a37\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-532322a3\" data-eae-slider=\"55229\" data-id=\"532322a3\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3aff3279 elementor-widget__width-initial elementor-widget elementor-widget-spacer\" data-id=\"3aff3279\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5be8bc19 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5be8bc19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Hi, I&#8217;m Brian, a seasoned professional with over 15 years of experience in the fascinating realm of customer service. In this article, we&#8217;ll delve into the ever-changing landscape of customer contact strategies, exploring the intriguing impact of generational preferences, automation rates, privacy and security considerations, and the nuanced art of ensuring the contextual relevance of suggested answers.<\/p><p>Join me on this journey as we uncover the secrets behind successful customer contact in the modern era, where adapting to the times has never been more crucial.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47804e16 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"47804e16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ad4d5f7 elementor-widget elementor-widget-heading\" data-id=\"2ad4d5f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Generational divide in customer contact <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6c6af4 elementor-widget elementor-widget-text-editor\" data-id=\"f6c6af4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Let&#8217;s start with the fascinating differences in communication preferences among generations. I&#8217;ll break it down into four categories: Baby Boomers, Generation X (that&#8217;s me), Millennials, and the emerging Generation Z.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d66fbe elementor-widget elementor-widget-text-editor\" data-id=\"9d66fbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: bolder;\">Baby Boomers:<\/span>\u00a0<span style=\"font-family: Georgia, sans-serif; font-size: 17px;\">My dad is a quintessential Baby Boomer. He loves telephony and traditional TV, prefers in-person shopping, and occasionally sends a WhatsApp but primarily relies on phone calls.<\/span><\/p><p><span style=\"font-weight: bolder;\">Generation X (My Generation):<\/span>\u00a0My generation, which includes me, is more comfortable with email but still open to phone calls. We appreciate the convenience of online shopping for certain products.<\/p><p><span style=\"font-weight: bolder;\">Millennials (My Sisters)<\/span>: Millennials are all about instant messaging, online shopping, and reading reviews. They exhibit little brand loyalty and have high expectations for digital customer service.<\/p><p><span style=\"font-weight: bolder;\">Generation Z (My Kids)<\/span>: My children communicate mainly through emojis, VR, and artificial intelligence. They rarely use voice calls and are comfortable with minimalistic, emoji-driven conversations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbf67c5 elementor-widget elementor-widget-text-editor\" data-id=\"cbf67c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Examining generational communication preferences reveals distinct trends that are reshaping customer contact strategies. Notably, the emergence of Generation Z, characterized by its preference for digital communication channels, is prompting businesses to adapt accordingly. As we navigate this shift, understanding the nuanced communication preferences of each generation becomes crucial.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14ff29b2 elementor-widget elementor-widget-image\" data-id=\"14ff29b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/2023_10_02_13_23_45_Webinar_TM_Group_Deepdesk_Sept23.pdf_Adobe_Acrobat_Reader_32_bit_.png\" title=\"2023_10_02_13_23_45_Webinar_TM_Group_Deepdesk_Sept23.pdf_Adobe_Acrobat_Reader_32_bit_\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d15b820 elementor-widget elementor-widget-text-editor\" data-id=\"d15b820\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>Generation preferences.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-304813f4 elementor-widget elementor-widget-heading\" data-id=\"304813f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The shifting customer contact landscape<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34aaf090 elementor-widget elementor-widget-text-editor\" data-id=\"34aaf090\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Now, let&#8217;s dive into how the landscape of customer contact is evolving. While voice telephony remains crucial, it&#8217;s vital to recognize the growing importance of digital channels such as chat and messaging, especially for younger generations. My son&#8217;s recent experience ordering pizza through an app perfectly illustrates this shift. Initially reluctant to make a phone call, he preferred using a digital channel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18abf5b elementor-widget elementor-widget-text-editor\" data-id=\"18abf5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong style=\"color: var( --e-global-color-text ); background-color: var( --e-global-color-c37c093 );\">The Bold Statement:<\/strong><span style=\"color: var( --e-global-color-text ); background-color: var( --e-global-color-c37c093 );\"> &#8221;Telephony is Dying&#8221;: Here comes my bold prediction: telephony is gradually losing its prominence in customer service. While it still constitutes 80% of all communication, the emergence of younger generations will diminish its role. I urge companies to prepare for this shift now to stay competitive in the future.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bfcffb8 elementor-widget elementor-widget-image\" data-id=\"2bfcffb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/2023_10_02_13_24_04_Webinar_TM_Group_Deepdesk_Sept23.pdf_Adobe_Acrobat_Reader_32_bit_.png\" title=\"2023_10_02_13_24_04_Webinar_TM_Group_Deepdesk_Sept23.pdf_Adobe_Acrobat_Reader_32_bit_\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77d25fe5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"77d25fe5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bd4ba2d elementor-widget elementor-widget-heading\" data-id=\"1bd4ba2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AI's role in the transformation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2206d0b9 elementor-widget elementor-widget-text-editor\" data-id=\"2206d0b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Now, let me introduce you to DeepDesk, the AI company that&#8217;s making waves in the industry. AI plays a pivotal role in helping customer service departments adapt to the changing landscape. It offers advantages such as real-time quality control, increased productivity, improved agent happiness, and enhanced workforce management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb54c5e elementor-widget elementor-widget-heading\" data-id=\"fb54c5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Challenging the chatbot misconception<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82367fb elementor-widget elementor-widget-text-editor\" data-id=\"82367fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Let me clarify something: DeepDesk isn&#8217;t a chatbot; it&#8217;s an AI tool designed to assist human agents. While chatbots automate a portion of conversations, DeepDesk focuses on supporting live agents with real-time suggestions, search capabilities, and wrap-up summaries.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fde1433 elementor--h-position-center elementor--v-position-middle elementor-arrows-position-inside elementor-pagination-position-inside elementor-widget elementor-widget-slides\" data-id=\"fde1433\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-9d45ad7 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-59fb927 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-a044f0c swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"F\u00f6reg\u00e5ende bild\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"N\u00e4sta bild\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-508e6270 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"508e6270\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdf4951 elementor-widget elementor-widget-heading\" data-id=\"bdf4951\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Future trends<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f48938b elementor-widget elementor-widget-text-editor\" data-id=\"1f48938b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>As we look ahead, it&#8217;s clear that the shift towards digital channels will continue. AI will be instrumental in simplifying customer interactions. I strongly urge businesses to adopt Agent Assist solutions like Deep Desk and leverage AI to streamline operations, increase productivity, and enhance the customer experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55ca3cb4 elementor-widget elementor-widget-heading\" data-id=\"55ca3cb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31c19ac9 elementor-widget elementor-widget-text-editor\" data-id=\"31c19ac9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In my journey through the customer service landscape, we&#8217;ve witnessed the generational divide, the rise of digital channels, and the pivotal role of AI in shaping the future. As the customer contact landscape continues to evolve, embracing AI and digital solutions will be key to staying ahead in this ever-changing industry. So, are you ready for the digital future of customer contact?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e11bb1 content-align-cta-center elementor-widget elementor-widget-eael-cta-box\" data-id=\"4e11bb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-cta-box.default\">\n\t\t\t\t\t\t\t<div class=\"eael-call-to-action cta-basic bg-lite cta-preset-1\">\n        <h2 class=\"title eael-cta-heading\">Ready to dive deeper?<\/h2><p>Click here to read our next article and enhance your knowledge on customer contact strategies<\/p><a href=\"https:\/\/tm-group.com\/contact-customer-center\/evolving-customer-contact-strategies-a-deeper-dive-into-deepdesk\/\" class=\"cta-button cta-preset-1  \">Read now<\/a>\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-2bc5aff7\" data-eae-slider=\"9922\" data-id=\"2bc5aff7\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-1aaabb9 e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"6020\" data-id=\"1aaabb9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f984724 elementor-widget elementor-widget-menu-anchor\" data-id=\"f984724\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"expert\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99e20cf elementor-widget elementor-widget-heading\" data-id=\"99e20cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Any questions about customer contact strategies?<\/h4>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c3a3ab1 elementor-hidden-mobile e-ecs-flex e-flex e-con-boxed e-con e-child\" data-eae-slider=\"16749\" data-id=\"c3a3ab1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-47c9a8a e-con-full e-ecs-flex e-flex e-con e-child\" data-eae-slider=\"50865\" data-id=\"47c9a8a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6df71bd elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"6df71bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Karan Khosla<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebe8f78 elementor-widget elementor-widget-text-editor\" data-id=\"ebe8f78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Sales Executive<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-2336634 e-con-full e-ecs-flex e-flex e-con e-child\" data-eae-slider=\"4342\" data-id=\"2336634\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88964a8 elementor-widget elementor-widget-image\" data-id=\"88964a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/tm-group.com\/wp-content\/uploads\/2023\/12\/Karan-Khosla-scaled.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-04704d5 e-con-full e-ecs-flex e-flex e-con e-child\" data-eae-slider=\"6605\" data-id=\"04704d5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-8af1a80 e-ecs-flex e-flex e-con-boxed e-con e-child\" data-eae-slider=\"24547\" data-id=\"8af1a80\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49c7c38 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"49c7c38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8befb89 e-transform elementor-widget elementor-widget-text-editor\" data-id=\"8befb89\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.2,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #333333;\"><a style=\"color: #333333;\" href=\"tel:004530108767\">+45 30 10 87 67<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-f479746 e-ecs-flex e-flex e-con-boxed e-con e-child\" data-eae-slider=\"25707\" data-id=\"f479746\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bdac438 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"bdac438\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"mailto:eh@tm-group.com\">\n\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-249bced e-transform elementor-widget elementor-widget-text-editor\" data-id=\"249bced\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.2,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #333333;\"><a style=\"color: #333333;\" href=\"mailto:kak@tm-group.com\">kak@tm-group.com<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-ab05666 e-ecs-flex e-flex e-con-boxed e-con e-child\" data-eae-slider=\"74508\" data-id=\"ab05666\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-024e2f1 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"024e2f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.linkedin.com\/in\/mikael-bergqvist-b9075ab\/-a7119b18\/\">\n\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1afac96 e-transform elementor-widget elementor-widget-text-editor\" data-id=\"1afac96\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.2,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #333333;\"><a style=\"color: #333333;\" href=\"https:\/\/www.linkedin.com\/in\/khoslakaran\/\">Karan<i> Khosla<\/i><\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-79608e7 elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile_extra e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"2565\" data-id=\"79608e7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6aa8c74 elementor-widget elementor-widget-menu-anchor\" data-id=\"6aa8c74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"talkto\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0ad976 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"a0ad976\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/tm-group.com\/wp-content\/uploads\/2023\/12\/Karan-Khosla-scaled.jpg\" title=\"\" alt=\"Karan Khosla\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-27e7c1d e-grid e-con-full e-ecs-flex e-con e-child\" data-eae-slider=\"12667\" data-id=\"27e7c1d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-907c8a2 elementor-view-stacked elementor-widget-mobile__width-initial elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"907c8a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fc2edb e-transform elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6fc2edb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.2,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #333333;\"><a style=\"color: #333333;\" href=\"tel:004530108767\">+45 30 10 87 67<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-046071f elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"046071f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"mailto:eh@tm-group.com\">\n\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-578e167 e-transform elementor-widget elementor-widget-text-editor\" data-id=\"578e167\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.2,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #333333;\"><a style=\"color: #333333;\" href=\"mailto:kak@tm-group.com\">kak@tm-group.com<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-879a81a elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"879a81a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.linkedin.com\/in\/emil-holmberg-a7119b18\/\">\n\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4750212 e-transform elementor-widget elementor-widget-text-editor\" data-id=\"4750212\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.2,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #333333;\"><a style=\"color: #333333;\" href=\"https:\/\/www.linkedin.com\/in\/khoslakaran\/\">Karan<i> Khosla<\/i><\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-56721c19 e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"20456\" data-id=\"56721c19\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2e1bae elementor-widget elementor-widget-heading\" data-id=\"d2e1bae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Related content<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-227602d1 upk-global-link-yes upk-item-match-height--yes upk-navigation-type-arrows upk-carousel-style-carousel elementor-widget elementor-widget-upk-maple-carousel\" data-id=\"227602d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"upk-maple-carousel.default\">\n\t\t\t\t\t\t\t<div id=\"upk-maple-carousel-227602d1\" class=\"upk-maple-carousel upk-arrows-align-center\" data-settings=\"{&quot;autoplay&quot;:{&quot;delay&quot;:5000},&quot;loop&quot;:true,&quot;speed&quot;:500,&quot;slidesPerView&quot;:1,&quot;slidesPerGroup&quot;:1,&quot;effect&quot;:&quot;carousel&quot;,&quot;direction&quot;:&quot;horizontal&quot;,&quot;watchSlidesVisibility&quot;:true,&quot;watchSlidesProgress&quot;:true,&quot;breakpoints&quot;:{&quot;767&quot;:{&quot;slidesPerView&quot;:2,&quot;spaceBetween&quot;:0,&quot;slidesPerGroup&quot;:1},&quot;1023&quot;:{&quot;slidesPerView&quot;:3,&quot;spaceBetween&quot;:20,&quot;slidesPerGroup&quot;:1}},&quot;navigation&quot;:{&quot;nextEl&quot;:&quot;#upk-maple-carousel-227602d1 .upk-navigation-next&quot;,&quot;prevEl&quot;:&quot;#upk-maple-carousel-227602d1 .upk-navigation-prev&quot;},&quot;pagination&quot;:{&quot;el&quot;:&quot;#upk-maple-carousel-227602d1 .swiper-pagination&quot;,&quot;type&quot;:&quot;&quot;,&quot;clickable&quot;:&quot;true&quot;,&quot;dynamicBullets&quot;:false},&quot;scrollbar&quot;:{&quot;el&quot;:&quot;#upk-maple-carousel-227602d1 .swiper-scrollbar&quot;,&quot;hide&quot;:&quot;true&quot;},&quot;coverflowEffect&quot;:{&quot;rotate&quot;:50,&quot;stretch&quot;:0,&quot;depth&quot;:100,&quot;modifier&quot;:1,&quot;slideShadows&quot;:true}}\">\n\t\t\t<div class=\"upk-post-grid\">\n\t\t\t\t<div class=\"swiper-carousel swiper\">\n\t\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div onclick=\"window.open(&#039;https:\/\/tm-group.com\/sv\/contact-customer-center-sv\/evolving-customer-contact-strategies-a-deeper-dive-into-deepdesk\/&#039;, &#039;_self&#039;)\" class=\"upk-item swiper-slide upk-transition-toggle\">\n\t\t\t\t\t\t\t<div class=\"upk-item-box\">\n\t\t\t\t\t\t\t\t<div class=\"upk-img-wrap\">\n\t\t\t\t\t\t\t\t\t<div class=\"upk-main-image\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"489\" src=\"https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/Evolving-Customer-Contact-Strategies-A-Deeper-Dive-into-DeepDesk-1024x626.webp\" class=\"upk-img\" alt=\"Evolving Customer Contact Strategies: A Deeper Dive into DeepDesk\" srcset=\"https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/Evolving-Customer-Contact-Strategies-A-Deeper-Dive-into-DeepDesk-1024x626.webp 1024w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/Evolving-Customer-Contact-Strategies-A-Deeper-Dive-into-DeepDesk-300x183.webp 300w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/Evolving-Customer-Contact-Strategies-A-Deeper-Dive-into-DeepDesk-768x470.webp 768w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/Evolving-Customer-Contact-Strategies-A-Deeper-Dive-into-DeepDesk-1536x939.webp 1536w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/Evolving-Customer-Contact-Strategies-A-Deeper-Dive-into-DeepDesk-2048x1252.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div class=\"upk-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div data-separator=\"-\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-blog-date\">\n\t\t\t\t<a class=\"date\" href=\"#\">\n\t\t\t\t\t<i class=\"upk-icon-calendar\" aria-hidden=\"true\"><\/i>2 oktober 2023\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"upk-title\"><a href=\"https:\/\/tm-group.com\/sv\/contact-customer-center-sv\/evolving-customer-contact-strategies-a-deeper-dive-into-deepdesk\/\" title=\"Evolving Customer Contact Strategies: A Deeper Dive into DeepDesk\" class=\"title-animation-underline\" aria-label=\"Evolving Customer Contact Strategies: A Deeper Dive into DeepDesk\">Evolving Customer Contact Strategies: A Deeper Dive into DeepDesk<\/a><\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div onclick=\"window.open(&#039;https:\/\/tm-group.com\/sv\/contact-customer-center-sv\/evolving-customer-contact-strategies-navigating-the-changing-tides\/&#039;, &#039;_self&#039;)\" class=\"upk-item swiper-slide upk-transition-toggle\">\n\t\t\t\t\t\t\t<div class=\"upk-item-box\">\n\t\t\t\t\t\t\t\t<div class=\"upk-img-wrap\">\n\t\t\t\t\t\t\t\t\t<div class=\"upk-main-image\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"298\" src=\"https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/Evolving-Customer-Contact-Strategies-Navigating-the-Changing-Tides-Cropped-2-1024x381.webp\" class=\"upk-img\" alt=\"Evolving Customer Contact Strategies: Navigating the Changing Tides\" srcset=\"https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/Evolving-Customer-Contact-Strategies-Navigating-the-Changing-Tides-Cropped-2-1024x381.webp 1024w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/Evolving-Customer-Contact-Strategies-Navigating-the-Changing-Tides-Cropped-2-300x112.webp 300w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/Evolving-Customer-Contact-Strategies-Navigating-the-Changing-Tides-Cropped-2-768x286.webp 768w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/Evolving-Customer-Contact-Strategies-Navigating-the-Changing-Tides-Cropped-2-1536x571.webp 1536w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/10\/Evolving-Customer-Contact-Strategies-Navigating-the-Changing-Tides-Cropped-2-2048x762.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div class=\"upk-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div data-separator=\"-\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-blog-date\">\n\t\t\t\t<a class=\"date\" href=\"#\">\n\t\t\t\t\t<i class=\"upk-icon-calendar\" aria-hidden=\"true\"><\/i>2 oktober 2023\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"upk-title\"><a href=\"https:\/\/tm-group.com\/sv\/contact-customer-center-sv\/evolving-customer-contact-strategies-navigating-the-changing-tides\/\" title=\"Evolving Customer Contact Strategies: Navigating the Changing Tides\" class=\"title-animation-underline\" aria-label=\"Evolving Customer Contact Strategies: Navigating the Changing Tides\">Evolving Customer Contact Strategies: Navigating the Changing Tides<\/a><\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div onclick=\"window.open(&#039;https:\/\/tm-group.com\/sv\/contact-customer-center-sv\/attended-rpa-forbedrer-kundeoplevelsen\/&#039;, &#039;_self&#039;)\" class=\"upk-item swiper-slide upk-transition-toggle\">\n\t\t\t\t\t\t\t<div class=\"upk-item-box\">\n\t\t\t\t\t\t\t\t<div class=\"upk-img-wrap\">\n\t\t\t\t\t\t\t\t\t<div class=\"upk-main-image\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"451\" src=\"https:\/\/tm-group.com\/wp-content\/uploads\/2023\/03\/Article-cover-attended-rpa-1024x577.png\" class=\"upk-img\" alt=\"Attended RPA forbedrer kundeoplevelsen\" srcset=\"https:\/\/tm-group.com\/wp-content\/uploads\/2023\/03\/Article-cover-attended-rpa-1024x577.png 1024w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/03\/Article-cover-attended-rpa-300x169.png 300w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/03\/Article-cover-attended-rpa-768x433.png 768w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/03\/Article-cover-attended-rpa-1536x865.png 1536w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/03\/Article-cover-attended-rpa.png 1640w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div class=\"upk-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div data-separator=\"-\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-blog-date\">\n\t\t\t\t<a class=\"date\" href=\"#\">\n\t\t\t\t\t<i class=\"upk-icon-calendar\" aria-hidden=\"true\"><\/i>8 mars 2023\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"upk-title\"><a href=\"https:\/\/tm-group.com\/sv\/contact-customer-center-sv\/attended-rpa-forbedrer-kundeoplevelsen\/\" title=\"Attended RPA forbedrer kundeoplevelsen\" class=\"title-animation-underline\" aria-label=\"Attended RPA forbedrer kundeoplevelsen\">Attended RPA forbedrer kundeoplevelsen<\/a><\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div onclick=\"window.open(&#039;https:\/\/tm-group.com\/sv\/contact-customer-center-sv\/og-medarbejdertilfredshed-i-dit-kundecenter-callcenter\/&#039;, &#039;_self&#039;)\" class=\"upk-item swiper-slide upk-transition-toggle\">\n\t\t\t\t\t\t\t<div class=\"upk-item-box\">\n\t\t\t\t\t\t\t\t<div class=\"upk-img-wrap\">\n\t\t\t\t\t\t\t\t\t<div class=\"upk-main-image\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"451\" src=\"https:\/\/tm-group.com\/wp-content\/uploads\/2023\/03\/Article-cover-og-medarbejdertilfredsheden-1024x577.png\" class=\"upk-img\" alt=\"\u00d8g Medarbejdertilfredshed i Dit Kundecenter\/Callcenter\" srcset=\"https:\/\/tm-group.com\/wp-content\/uploads\/2023\/03\/Article-cover-og-medarbejdertilfredsheden-1024x577.png 1024w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/03\/Article-cover-og-medarbejdertilfredsheden-300x169.png 300w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/03\/Article-cover-og-medarbejdertilfredsheden-768x433.png 768w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/03\/Article-cover-og-medarbejdertilfredsheden-1536x865.png 1536w, https:\/\/tm-group.com\/wp-content\/uploads\/2023\/03\/Article-cover-og-medarbejdertilfredsheden.png 1640w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div class=\"upk-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div data-separator=\"-\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-blog-date\">\n\t\t\t\t<a class=\"date\" href=\"#\">\n\t\t\t\t\t<i class=\"upk-icon-calendar\" aria-hidden=\"true\"><\/i>8 mars 2023\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"upk-title\"><a href=\"https:\/\/tm-group.com\/sv\/contact-customer-center-sv\/og-medarbejdertilfredshed-i-dit-kundecenter-callcenter\/\" title=\"\u00d8g Medarbejdertilfredshed i Dit Kundecenter\/Callcenter\" class=\"title-animation-underline\" aria-label=\"\u00d8g Medarbejdertilfredshed i Dit Kundecenter\/Callcenter\">\u00d8g Medarbejdertilfredshed i Dit Kundecenter\/Callcenter<\/a><\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-position-z-index upk-position-center upk-visible@m\">\n\t\t\t\t<div class=\"upk-arrows-container upk-slidenav-container\">\n\t\t\t\t\t<div class=\"upk-navigation-prev\">\n\t\t\t\t\t\t<i class=\"upk-icon-arrow-left-0\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"upk-navigation-next\">\n\t\t\t\t\t\t<i class=\"upk-icon-arrow-right-0\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-b13b89e e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"72475\" data-id=\"b13b89e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-b6679b1 e-con-full e-ecs-flex e-flex e-con e-child\" data-eae-slider=\"8766\" data-id=\"b6679b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbead57 elementor-widget elementor-widget-heading\" data-id=\"bbead57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Explore more<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c125e79 e-ecs-flex e-flex e-con-boxed e-con e-child\" data-eae-slider=\"59843\" data-id=\"c125e79\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-aeb835a e-ecs-flex e-flex e-con-boxed e-con e-child\" data-eae-slider=\"15090\" data-id=\"aeb835a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c092435 elementor-widget elementor-widget-heading\" data-id=\"c092435\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Learn more about us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-866961d elementor-align-center elementor-widget elementor-widget-button\" data-id=\"866961d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/tm-group.com\/sv\/about-tm-group-se\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">About us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-a602dfc e-ecs-flex e-flex e-con-boxed e-con e-child\" data-eae-slider=\"64531\" data-id=\"a602dfc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76ad88a elementor-widget elementor-widget-heading\" data-id=\"76ad88a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Turn unstructured conversations into actionable insights<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59dd7f1 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"59dd7f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/tm-group.com\/sv\/voice-analytics-och-transcription\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-b11aed3 e-ecs-flex e-flex e-con-boxed e-con e-child\" data-eae-slider=\"43124\" data-id=\"b11aed3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7e02eb elementor-widget elementor-widget-heading\" data-id=\"b7e02eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Real-time chat &amp; e-mail assist<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d5a747 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3d5a747\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/tm-group.com\/sv\/agent-booster-real-time\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Evolving customer contact strategies: Navigating the changing tides Customer contact strategies Share article Hi, I&#8217;m Brian, a seasoned professional with over 15 years of experience<\/p>\n","protected":false},"author":7,"featured_media":71052,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[325],"tags":[326,327,328,329,330],"class_list":["post-79260","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-customer-center-sv","tag-automation-sv","tag-contact-center-sv","tag-customer-center-sv","tag-deepdesk-sv","tag-rda-rpa-sv"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Evolving Customer Contact Strategies: Navigating the Changing 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