Voice Analytics and Transcription

Unleash the power of Voice Analytics and Transcription

TM Group and Intelligent Voice helps you turn unstructured conversations into actionable insights with great accuracy across the Nordic languages. Move from single language transcriptions to multilingual speech transcription within the same conversation.

Voice Analytics and Transcription for the nordic languages

Voice interactions remain the most challenging communication data to analyze, whether it’s for dispute- or claim management, quality assurance or adhering to regulatory requirements. While email and chat are textual and structured data, voice interaction stands out as much more challenging. Spoken interactions are unstructured and are difficult to align for investigative or insights purposes.

Different languages, industry jargon and remote working increase the need for a solution that can seamlessly convert voice data into a digital textual format.

Imagine a technology that comprehends multiple languages and jargons in the same sentence using AI to create an extract conversation summary that allows smart trend-based sentiment analysis. Intelligent Voice is your key to:

» Simplify analysis

» Extracting valuable insights

» Identifying non-compliant behaviors

» Comply with regulations

» Reducing reputational risks effectively

Intelligent Voice features

We offer you functionalities such as: AI driven call summarization, topic extraction, sentiment analysis and more. Hosted (cloud) solution or on-premise deployment.

Multilingual Mastery

Intelligent Voice boasts proficiency in 30+ languages and dialects, ensuring comprehensive coverage across diverse linguistic landscapes.

Adaptive Learning

Train the system effortlessly using simple techniques, empowering it to discern and prioritize what matters most to you. No need for constant back-and-forth – you’re in control.

Real-Time Transcription

Receive concise summaries of each conversation through generative AI, streamlining the review process and supporting efficient interaction analysis.

Jargon decoding

Decode complex trader jargon effortlessly, ensuring a comprehensive understanding of contextual discussions for various use cases.

SmartTranscript™

Navigate conversations seamlessly with SmartTranscript™, offering a visual representation of audio conversations with soundwave visualization.

Jumpto™ Topics

Automatically identify and list topics with Jumpto™, providing an easily navigable way to explore and understand various discussion points.

Summarization

Receive concise summaries of each conversation through generative AI, streamlining the review process and supporting efficient interaction analysis.

Unmatched transcription capabilities

Explore the exceptional speech recognition and transcription features of Intelligent Voice. The solutions can identify over 30 languages and transcribe the conversation seamlessly switching between the languages. Intelligent Voice can also segment the transcription according to each speaker and tackle the unique “dialect” of the financial domain with pre-training and tuning options.

Speed up review processes with Smart Features and AI

Experience the efficiency of diarized (Speaker Separation) transcriptions, navigable soundwave visualizations, and AI-generated summaries, making audio reviews quicker and more insightful.

TM Group and Intelligent Voice offers you functionalities such as: AI driven call summarization, Topic extraction, Sentiment analysis and more. Hosted (cloud) solution or on-premise deployment

Intelligent Voice Transcription and Verint VFC / UniCloud

Intelligent Voice can work as standalone application getting the feed from 3rd party voice systems. To leverage the leading voice recording platform (VFC and UniCloud) and enjoy the leading voice analytics and transcription technology, Intelligent voice fully integrates with VFC and UniCloud seamless to your operations. All functionalities will appear in the VFC / UniCloud UI.

Recording experts

With over 20 years of experience installing and managing compliance solutions for some of the Nordics’ largest financial organizations to ensure they are fully compliant; TM Group is known for its competence in recording and compliance technology. Whether your firm is regulated or not, a team of professionals will keep, safeguard, and make your recordings available.

Fill out the form if you have any questions or want to request a meeting

Let our team of experts assist you with your company challenges. We can show you how modern technologies can help your company save on operational, compliance, and risk costs.

Or contact our expert

Emil Holmberg

Sales Director

+45 30 10 87 72

eh@tm-group.com

Emil Holmberg

Unleash the power of Voice Analytics and Transcription